I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent AutomationI2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation
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Success Story: Permanent TSB

Insight 2 Value 28 June, 2021
Permanent TSB logo

Following a public tender process, Permanent TSB, one of Ireland’s longest established financial services institutions, opted to work with Insight 2 Value to transform its approach to complaints management.

Watch the introductory video to find out how Permanent TSB did just that.

Putting the Customer first with Business Automation for Complaints

Using the new complaints management system, built by Insight 2 Value on IBM Business Automation Workflow, Permanent TSB can now turn customer grievances into positive customer experiences.

Interested in finding out more?

Read the Case Study

Recent News & Events

  • Connecting two giants: Why I2V developed the IBM Content Spoke for ServiceNow 15 July 2024
  • Activate your IBM Content with ServiceNow 9 July 2024
  • Beyond the Numbers: How to Enhance Exceptional Service in Wealth Management 9 May 2024
  • Celebrating a perfect ServiceNow CSAT 5/5 9 April 2024
  • Insight 2 Value has become a ServiceNow Build Partner 15 December 2023
  • Insight 2 Value celebrates successful go-live at Premex Group 20 October 2023
  • Exploring Consumer Duty and how technology can help or hinder 30 August 2023
  • Announcing IBM Gold Partner Status 17 July 2023
  • Insight 2 Value demos solution at Complaints Management Forum 28 June 2023
  • I2V at AIIM Forum 23 22 May 2023
  • Success Story: Atradius 15 May 2023
  • Insight 2 Value Sponsors Annual Complaints Management Forum 18 April 2023
  • I2V’s ServiceNow Practice 27 March 2023
  • Clive’s Journey to the Cloud: The Last Post 24 March 2023
  • I2V welcomes Alex to the team 16 March 2023
  • Taking the Low-Code platform road to better customer service 26 January 2023
  • Announcing an exciting new chapter in the growth of Insight 2 Value 13 December 2022
  • An Automation Framework 25 October 2022
  • Intelligent Automation Webinar – Wed 14 Sep 15 August 2022
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Insight 2 Value Ltd
17 Lake View House
Tournament Fields
Wilton Drive
Warwick
CV34 6RG

Tel: 01235 766221 enquiries@insight2value.co.uk
Copyright 2024 Insight 2 Value | All Rights Reserved | Privacy Policy
  • Home
  • About
    • About
    • Why Choose I2V?
    • ServiceNow
    • IBM
    • Meet The Senior Management Team
    • Case Studies
      • Case Study: Premex
      • Case Study: Atradius
      • Case Study: PTSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin)
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Services
    • Services Overview
    • Managed Services
    • Unstructured Data Discovery
    • Content Migration
    • System Upgrades
    • Solution Design and Implementation
    • Monitoring your ECM Platforms
    • Consultancy
    • Case Studies
      • Case Study: Premex
      • Case Study: Atradius
      • Case Study: PTSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Solutions
    • Solutions Overview
    • Solutions For Customer Service
    • Solutions For Complaints Handling
    • Solutions For GDPR
      • Data Breach Management
      • Subject Access Request
      • Privacy Risk Impact Assesment Management
    • Solutions For Guidewire
    • Solutions for Legacy Data Clean Up
    • Solutions for Safeguarding
    • Monitoring your ECM Platforms
    • Case Studies
      • Case Study: Premex
      • Case Study: Atradius
      • Case Study: PTSB
      • Case Study: A Large UK Benefits Consultancy – Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • By Industry
    • Industries Overview
    • Banking and Finance
    • Insurance
    • Pensions Administration
    • Fund Management
    • Telecoms & Media Industry
    • Case Studies
      • Case Study: Premex
      • Case Study: Atradius
      • Case Study: PTSB
      • Case Study: A Large UK Benefits Consultancy Pensions Admin
      • Case Study: A Leading Investment Bank
      • Case Study: A National Sporting Organisation – Safeguarding
  • Blog
  • News
  • Partners
    • Partners Overview
    • ServiceNow
    • IBM
  • Contact
I2V Business Automation Specialists, Customer Workflow, Content Management, Customer Service Management, Intelligent Automation