Fund Management Industry

Solutions can be implemented in weeks rather than months and quickly tailored to the specific needs of each different organisation.

The solution enables processes and tasks to be defined at many levels for example

• Management company activities
• Specific fund-level processes
• Member specific tasks

For example, Member processes may include:

• New member applications
• Transfer/Switch a member’s investment between funds
• Member queries
• Provide a member with a statement of their current fund value
• Change a member’s address
• Complaint Handling
• Anti-Money Laundering
• Know Your Customer

These processes can be refined to meet the specific needs of each fund administrator and further processes can be easily added as required.

The solution provides the following features for each process:

• Generate detailed reports on performance against targets to ensure SLAs are met
• Make real-time performance data available to help managers and team leaders to manage their workloads and SLAs
• Route and Allocate work to teams using rules based on work types, funds and management companies
• Provide different means of retrieving work dependent on user roles and the steps within the process
• Automate capture of inbound correspondence including web forms, emails, letters, text messages
• Create work from inbound or outbound documents as well as at specific points in the process based on certain criteria
• Automatically capture data from correspondence
• Collaborate with other team members to share vital information and knowledge
• Generate and capture outbound correspondence
• Make all content available from your Fund Administration system
• Create business rules to enable many varied business scenarios to be supported
• Undertake case analytics to provide a consistent view of structured and unstructured data across all work in the solution and content outside of the solution