IBM buys RPA Vendor.

In today’s digital era, companies are looking for new ways to create new business models, deliver new services and lower costs. The need to drive this transformation is even greater now given the uncertainties of COVID-19. IDC predicts that by 2025 AI-powered enterprises will see a 100% increase in knowledge worker productivity, resulting in shorter reaction times, greater product innovation success and improved customer satisfaction.

When AI-infused automation is applied to business processes and IT operations, it can help shorten the time between identifying an issue and responding. This is critical. Unforeseen IT incidents and outages can cost businesses in both revenue and reputation.

By embedding WDG Automation’s RPA capabilities into IBM’s existing AI-infused automation capabilities across business processes and IT operations, business leaders including Chief Operating Officers and Chief Information Officers will have broader access to intelligent automation through software robots. The acquisition also will extend IBM Services’ ability to transform clients’ operations as RPA, analytics and AI bring more intelligence to the enterprise workflows that fuel adaptive and resilient businesses and helps to expand IBM’s capabilities for delivering automation across client organisations.