Overview

Case Manager for Safeguarding can help organisations transform how they handle the complexities of the Safeguarding processes from the initial handling of Disclosure results through to handling complex appeals and investigations.

Business need

Organisations who provide staff or volunteers who work with children and vulnerable adults must have processes in place for all aspects of the Safeguarding process. Historically these processes have been database driven with documentary evidence being stored on an ad hoc basis which can be prone to error. Processes are often poorly defined and inflexible. Finally deriving meaningful management information from such an approach is also time consuming and prone to error as well. In the unfortunate event of organisations having to undertake detailed Safeguarding investigations then any solution must be auditable and reduce the chance of objection due to legal admissibility issues.

Solution

IBM® Case Manager is a platform for designing and deploying solutions that help people gather the right content, apply analytics for faster, more accurate decisions, and take action to assure better business outcomes. With IBM Case Manager, organisations bring focus to the chaos of content – both structured and unstructured – whether, in the office or in the field with mobile devices. Decision-makers in all industries work smarter with IBM’s award-winning Advanced Case Management (ACM) offering, which encompasses documents, data, social media, video, audio, images and GPS data. It provides flexible workflow controls, access to powerful analytics and dashboards, collaboration tools for internal and external workers, and complete audit tracking for compliance with industry regulations.

Utilising IBM’s market leading Case Management platform engine Insight 2 Value have built a solution that allows any organisation to quickly amend the Safeguarding solution to their own needs and be up and running in a matter of weeks. The solution can be on premise or hosted. Together with IBM’s strategic partnership with BOX the ability to seamlessly collaborate securely with external parties is also available.

Benefits

I2V’s Case Manager for Safeguarding brings process, people and information together in one easy to use highly configurable offering. SLA management, Auditability, Management Reporting, Automated letter generation are just some of the value added features that are built into the solution to quickly drive productivity savings and other business benefits.