I2V helps organisations manage their most challenging business moments and customer interactions in a complete, consistent and controlled way
A business moment is an everyday moment in time - the catalyst that sets in motion a series of events and actions involving a network of people, systems and tasks....
In the context of business, it can be the moment a customer needs service, products, help, contact, insight...
....or the moment your staff need support, mentoring, expert assistance or empowerment
In the context of digital business it may be the moment the customer pulls their smartphone from their pocket.
Customer expectations are being shaped by global trends, new technology, and innovative consumer offers
I2V provides solutions which help organisations consistently capture, control and complete those business moments, irrespective of complexity, volume and compliance needs